Refund Policy

Effective date: October 31, 2026. Last updated: October 31, 2026.

This policy is part of our Terms of Service.

Flat fees and the deposit

Every job is a flat fee quoted before you pay. The 50% deposit is refundable before work starts, then pro-rated for work already performed.

Defective documents

If the final documents are materially defective against our published requirements, tell us within 14 days and we fix them or refund you. Changes the FAA asks for that are specific to your operation are not defects, and we handle FAA-requested revisions to what we prepared as part of the job.

Update plans

Update plans can be cancelled any time. A cancellation is effective at the end of the paid month or year. A yearly plan cancelled within 30 days of renewal is refunded pro-rata.

How to ask for a refund

Email support@bizjetdocs.com or call (772) 571-4647 with your order number. Approved refunds go back to the original payment method, and every refund is confirmed with a credit note. Card and bank transfer refunds usually appear within 5 to 10 business days, depending on your bank.

BizJetDocs is not affiliated with or endorsed by the FAA. Not legal advice. We cannot guarantee FAA acceptance or approval. You are responsible for the accuracy of your answers and for submitting to the FAA. Liability is limited as set out in the Terms.